Privacy Policy

Introduction and Commitment

At TransitionX, we understand that your privacy isn't just a legal requirement—it's fundamental to the trust you place in our day trading education platform. This policy outlines exactly how we collect, use, and protect your personal information when you engage with our services at transitionx.com.

Operating within Vietnam's regulatory framework, we comply with both local data protection laws and international standards. We believe transparency should be straightforward, not buried in legal jargon. That's why we've structured this policy to give you clear, actionable information about your data rights and our practices.

Information We Collect

The information we gather falls into several distinct categories, each serving specific purposes in delivering our educational services. We've organized this to show you exactly what we collect and why.

We also collect information about your interactions with our educational content—which lessons you access, time spent on different modules, and areas where you seek additional support. This behavioral data helps us refine our curriculum and identify topics that need clearer explanation.

How We Use Your Information

Your personal information serves specific functions within our educational platform. We don't use your data for purposes unrelated to your learning experience or our legitimate business operations.

• Delivering personalized trading education content based on your skill level and learning pace
• Providing technical support and responding to your questions about platform functionality
• Sending educational updates, market insights, and information about new course materials
• Maintaining platform security and preventing unauthorized access to your account
• Analyzing learning patterns to improve our curriculum and educational methods
• Complying with legal obligations under Vietnam's financial services regulations

We don't sell your personal information to third parties or use it for advertising purposes outside our own educational services. Any marketing communications we send focus exclusively on expanding your trading knowledge through our platform.

Data Sharing and Third Parties

We maintain strict control over who accesses your personal information. Our approach prioritizes minimal sharing while ensuring we can deliver effective educational services and maintain platform functionality.

Service providers who help operate our platform—including cloud hosting, email delivery, and payment processing—receive only the information necessary to perform their specific functions. These partners operate under contractual obligations to protect your data using standards equivalent to our own.

Educational content partners who provide specialized trading modules may receive anonymized learning data to help improve course materials. This information never includes personally identifiable details about individual students.

Your Privacy Rights

Vietnamese data protection laws grant you specific rights regarding your personal information. We've designed our systems to make exercising these rights as straightforward as possible.

• Access your personal data and receive a copy of all information we hold about you
• Correct inaccurate information or update details that have changed
• Request deletion of your account and associated personal data
• Limit how we process your information for specific purposes
• Object to processing that relies on legitimate interests rather than your consent
• Receive your data in a portable format for transfer to another service

To exercise any of these rights, contact our privacy team using the information provided below. We typically respond within 15 business days, though complex requests may require additional time. We'll always explain our timeline and keep you updated throughout the process.

Data Security and Protection

Protecting your personal information requires multiple layers of security, from technical safeguards to administrative policies. Our security measures reflect the sensitivity of financial education data and the trust you place in our platform.

We encrypt all data transmission using industry-standard TLS protocols and store personal information in secured databases with access limited to authorized personnel only. Regular security audits help us identify and address potential vulnerabilities before they impact your information.

Employee access to personal data operates on a need-to-know basis, with comprehensive training on data protection responsibilities. We maintain detailed logs of data access and processing activities to ensure accountability and enable rapid response to any security incidents.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide educational services or meet legal obligations. Different types of information have different retention periods based on their purpose and relevant regulations.

Account information and educational progress data remain active while you maintain an account with TransitionX. After account closure, we retain basic information for three years to comply with Vietnamese financial services record-keeping requirements, then permanently delete it from our systems.

Technical logs and anonymized usage data may be retained longer for security monitoring and platform improvement purposes. This information cannot be traced back to individual users and helps us maintain service quality for all students.

International Data Transfers

Our primary data processing occurs within Vietnam, but some technical services require international data transfers. We ensure these transfers meet strict protection standards regardless of destination country.

Cloud hosting services may store your data in servers located outside Vietnam, always within regions that provide adequate data protection laws. We use contractual safeguards and technical measures to maintain security during international transfers.

Any international sharing occurs only with partners who demonstrate compliance with privacy standards equivalent to Vietnamese requirements. We maintain oversight of all cross-border data processing through regular audits and compliance reviews.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience and maintain platform functionality. We've categorized these tools to help you understand their purposes and make informed choices about their use.

Essential cookies enable core platform features like login authentication and course progress tracking. These cookies are necessary for basic functionality and cannot be disabled without significantly impacting your ability to use our educational services.

Analytics cookies help us understand how students interact with our content, identifying popular resources and areas where additional support might be needed. You can opt out of analytics tracking through your account settings without affecting your access to educational materials.

Changes to This Policy

Privacy practices evolve with technology and regulatory changes. We review this policy regularly and update it when necessary to reflect new practices or legal requirements.

Significant changes will be communicated through email notifications and prominent notices on our platform at least 30 days before implementation. Minor updates that don't affect your rights or our core practices may be implemented with shorter notice periods.

We maintain an archive of previous policy versions for reference. You can request historical policy information to understand how our practices have evolved over time.